We partner with healthcare practices to change the way patients pay for elective procedures. And when we remove the cost barrier, we replace it with a friendly monthly payment plan.

With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.

Hello PatientFi, Your Friendly Financing Solution

We partner with healthcare practices to change the way patients pay for elective procedures. And when we remove the cost barrier, we replace it with a friendly monthly payment plan.

With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.

Teal circle icon with white feather at center

PatientFi is transforming the way patients pay. And the future of financing is friendly.

Frequently Asked Questions

What is PatientFi?

PatientFi is a friendly way for patients to pay for elective procedures and treatments. PatientFi makes elective healthcare more affordable through our wallet-friendly monthly payment plans—so you can get what you want today, and pay over time by connecting healthcare providers and their patients with financial institutions.

How do I apply for a PatientFi payment plan?

To begin an application, simply go to https://app.patientfi.com and search for your healthcare practice. You can search for your doctor’s name or the name of the healthcare practice. You can also search via geography. It takes less than two minutes to complete the application.

Will it hurt my credit to see if I qualify for financing?

Checking to see if you qualify for a payment plan will not hurt your credit score. PatientFi only performs a soft credit check to provide you with an offer. This way, you can see what you qualify for without hurting your credit! PatientFi may perform a hard credit check after you sign your credit documents.

Can someone else apply for me?

We allow the person having the procedure, their legally married spouse, or a parent of the patient to apply for payment plans with PatientFi to pay for your procedure.

Are there any fees when applying for a PatientFi payment plan?

There are no fees to apply for a PatientFi payment plan.

When is my first payment due?

Your first payment is due 30 days after the practice charges your PatientFi account. If there is a charge that you did not authorize, please contact us immediately.

How do I manage my payments or pay off my procedure?

You can access more information about managing your payments by logging in to your patient portal or use the chat icon in the bottom right to chat directly with a live representative who can help you.

Will I receive a monthly statement?

Yes, you will receive a monthly statement electronically in your email and/or physical mail depending on what you choose.

How do I qualify for a payment plan with PatientFi?

PatientFi analyzes a variety of factors that include: credit history, income and other relevant information. The good news: the application is fast and simple to complete and checking your rate will not have any negative impact on your credit score. If approved, you will receive a loan agreement that identifies the bank or credit union that is offering and funding your loan. The loan agreement is between you and your funding partner; however, PatientFi services your loan at the direction and on behalf of your funding partner so please direct any questions you may have to us.

Do I need an existing account with the bank or credit union that funds my account?

You are not required to be an existing customer with any of our participating banks or credit unions; however, our application process will assist you with creating an account with a credit union if necessary.

How do I contact PatientFi if I have more questions?

You can call us at 866.734.5979 or email us at hello@patientfi.com. Additionally, you can chat with us live by using our “Live Chat” feature to connect with a real person today. Our customer support hours are 6:00 AM – 5:00 PM PST, Monday through Friday.

How can I sign up my practice for PatientFi?

Sign-up is quick and easy. Enroll here. We can’t wait to bring the friendly way to pay to your practice!

What are the merchant processing rates PatientFi charges?

To provide you with our most current rates, please contact us at info@patientfi.com or call us at 949.441.5484.

If a patient misses or is unable to make a monthly payment, is my practice penalized?

No, there are no penalties or fees to the practice if a patient misses or is unable to pay their monthly payment. 

What are the minimum and maximum procedure amounts that PatientFi offers?

Payment plans for procedure amounts range from $500 – $40,000.

When does my practice receive payment for a patient’s procedure?

Once requested, funds typically appear in your bank account within 1-3 business days. Funds can be requested weeks in advance to best accommodate procedure and practice needs.

How do I log into our practice PatientFi account?

You can log in here. If needed, you can reset your password here .

How can I change the practice bank account on file with PatientFi?

Please contact your Practice Support representative, email Success@PatientFi.com, or call 949.441.5484 to make changes to your bank account.

Can I get a PatientFi banner/button on my website for access to marketing materials?

Absolutely! You will receive an embed code from Success@Patientfi.com when your account is activated. If you need assistance with the code or need to have it resent, please contact your Practice Success representative, email Success@PatientFi.com, or call us at 949.441.5484.

Will I receive any reporting or statements for our practice?

Yes! You can easily manage and download statements within the practice portal.

How do my patients apply?

Patients can apply online, from anywhere and on any device, here. From there, the patient can search for your practice name or doctor’s name. However, we recommend emailing your practice’s custom application link (found in your practice settings) to your patient. Or, simply direct patients to the PatientFi banner on your website which also links directly to your practice’s custom application.

Is PatientFi a bank? How do you lend money?

PatientFi is not a bank or lender. We provide the technology to connect healthcare providers, their patients, and banks and credit unions to enable financing for elective healthcare procedures.

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In the Media - August 21, 2021 - 'PatientFi has brought 'buy now, pay later' or BNPL innovation to the patient financing space. This service has exploded on the cosmetic scene over the past several years.' - Shareef Mahdavi, Patient Experience Expert
We see patients as people - not their credit scores - higher approvals, higher amounts
Alex M:
Did you know? Studies show practices would convert 40% more patients by simply offering payment plans when presenting a procedure price quote.